turning on heat via cell phone

[saugerties8]

wifi working, furnace working and am able t manually change  temp  on Nest learning  thermostat but cannot do it from my android , a new problem and no message on thermostat or Nest app

[MelbaDT]

Hey saugerties8, 

Thanks for posting and I'm sorry to hear about that you're unable to control your Nest thermostat via your phone. Let's check on it further. 

A few questions — is your phone connected to a Wi-Fi network with a good signal strength? Are you able to see your thermostat on your Nest app? Also, have you tried logging out of your Nest app, force closing it, reopening it then logging back in? If not yet, you might need to give that a shot. 

Keep me posted. 

Best, 

Melba