A week of issues! Including Chromecast

[Hospoguy76]

I am getting a headache! I change to a new internet provider at the end of last week which allowed me to get the fancy new Nest Wifi and extender speaker. Since this weekend past I’ve been getting plagued with connectivity issue between my 1st gen Nest mini speaker and also my Chromecast (only about a year old). To top it all off, my Google Chrome Browser on my laptop has started playing up! I went to download a file and it brought up the save to window but then froze trying to bring up the folders etc.

I’ve tried everything, I’ve followed troubleshooting I’ve factory resets and uninstalled for Chrome on the laptop but nothing works! Then to top it off when I tried to contact Google through the chat function it told me their was no one available to speak to! I prefer the chat options as I prefer not to be stuck on hold on a phone for hours! I spend half my work days calling and being placed on hold for customers. I prefer not to have to do the same at home!

[EdwardT]

Hi Hospoguy76,

Thanks for reaching out and I'm sorry to hear that you're having issues with your Google Wifi connection. I'd love to know more about this, what is the speed test result on your Google Home app? Also, what troubleshooting steps have you done so far?

Thanks,

Edward

[Hospoguy76]

Hi Edward, it’s more Chromecast losing connection ever since getting the Google Wifi. However I have had some success rectify the issue after unplugging the wifi and replugging it back in.

I do still sometimes get the Chromecast No register on my devices nor in the google home app but not as much as before.

the troubleshoots I tried with the Chromecast were to unplug for 30 seconds, changed the Chromecast to a different HDMI plug on the TV, factory reset first time through the Google Home app then second time by pressing and holding the button on the Chromecast for 10 seconds.

[EdwardT]

Hi Hospoguy76,

Thanks for the response and letting us know the steps that you've done. Are you only experiencing this with your Chromecast? Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi Hospoguy76,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Hospoguy76,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward