AC-1304 Ethernet Port Can't Connect At Gb...Only 100Mb

[DavidM52]

My Xfinity internet provides me 600Mbps connection. Their router (with 2 Gigabit ethernet ports) gives me ~300-400Mbps on the Wifi to my laptop. But, my Google 3 puck mesh AC-1304 that is connected to the Xfinity Gb port only gives my 80-90Mbps wifi BECAUSE IT NO LONGER CONNECTS AT Gb. It's now ONLY connecting at 100Mbps speeds. I spent several hours today isolating this problem to GOOGLE...Xfinity equipment and service is working as advertised. AND, this is NEW. I've had this same install for 2 years and this just started. Previous wifi -> internet speed tests with same setup in past 2 years were giving me 150-250Mbps using a variety of devices.

The problem is the AC-1304 NOT able to do a Gb connection anymore...New firmware? 

Please tell me this is a known problem and being worked on. I don't want to chuck my AC-1304 in the trash bin.

[PeterB1]

Identical problem with Spectrum service.  Wireless and ethernet signal from A-1304 is one-third the speed of the signal at the modem.

There was a thread from September 2021 that bordered on this issue.  https://www.googlenestcommunity.com/t5/Nest-Wifi/Wired-Wireless-Upload-speeds-capped-at-100mbps-ATT-...

Google said it was a "known issue" and they were working on it, but the thread has no report of a fix.

[Jhonleanmel]

Hey folks,

Thanks for posting ― let's see what's happening.

Could you confirm if you're using a CAT5 ot CAT6 Ethernet cable for your Google Wifi?

Best,

Mel

[PeterB1]

When I first wrote, I was using cat 6 from modem to router and cat 5 from router to desktop computer.  All other devices were wireless.

Since then, however, I ran the line from the modem to a different Google WiFi puck (using a cat 5 line) and have gotten much better results.  I wonder if there was a problem with the puck that was a router, and is now just an access point.

Peter

[Jhonleanmel]

Hi PeterB1,

Thanks for providing those details. CAT5 Ethernet cables are only able to provide up to 100 MBPS. I suggest upgrading your CAT5 cables into CAT5e or CAT6 Ethernet cables for faster internet speeds.

Best,

Mel

[PeterB1]

Thanks for pointing out the cable issue and the help.

Peter

[AbigailF]

Hey folks, 

We appreciate your help here, @Jhonleanmel.
@PeterB1, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel