Activation issue: Error: Netadmin: Unsupported installation scenario

[PeterDenmark]

Setting up Google Nest went fine.

After scanning QR-code a netadmin page is shown on my Iphone: Activation required: Click below to start the activation process.

After clicking Start an error message is shown: Netadmin: Unsupported installation scenario!

The setting up Google Nest is then automatically cancelled.

I have rebooted access point and Google Nest - it doesn't help.

Have recived an confirmation from my ISP that the network is open.

What would you recommend me to do?

Thank you.

[David_K]

Please can you share a photo or screenshot of the error message?

[PeterDenmark]

Hi David, Thank you for your question! I am not able to upload any picture to this forum?

[David_K]

Perhaps you can use Google Photos, or any other image sharing tool of your choice and share the link here?

[PeterDenmark]

Hi David,

I think I have solved the problem. I was using port 4 on the ISP modem box.

Only Port1 can be used. 

[David_K]

Awesome, glad to hear!

[AbigailF]

Hey folks, 

Thanks for lending a hand, @David_K.
@PeterDenmark, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[Jhonleanmel]

Hi there,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[AbigailF]

Hello PeterDenmark,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Abi