The new Nest Wifi point is unable to connect to my existing wifi network after multiple attempts. I've been using a Google Nest Wifi router for a month and ever since I've lost coverage in my bedroom where I used to be able to use my SmartTV before when I had another provider's router.
I live in NYC.
Are you sure both pucks are made for the exact same region/ country? Mixing US and EU won't work for instance.
Other than that, try:
Here is a setup guide, just in case you haven't seen it already:
I just wanted to jump in real fast to see if you were still having these issues. I can see that olavrb gave you some suggestions and you mentioned that things were still not working. Have you tried any additional troubleshooting steps from that point? Has there been any change at all in the situation? I'm sorry this has been such a headache, but I'm sure we can get this sorted out and working 100% for you.
This actually looks to be part of a larger issue that we're tracking right now. I'm going to go ahead and escalate your issue to an internal team here and get some more eyes on the problem. Can you just confirm for me if this is the 2nd or 3rd point you're adding? I just want to have the details straight as I pass this along.
That would be super helpful!
Because I know the issue isn't my interner provider problem. Ive used Verizon for years in the same apartment with their router and my coverage has been spotless.
I live in a 1bedroom 800 sqft apartment with 1 Nest Wifi. I bought a wifi point because I lost coverage in my bedroom.
Were you ever able to connect with support via email? Also, are you still seeing issues with things here? I wanted to follow up and see if things were still not working and to see if you were able to get any additional help from support. Just give me an update on this and if we need to keep troubleshooting we can.
any news on this. just happened to me last night. Internet was running slow. went to restart router and modem. lost connection from modem to router. had to reset the router multiple times unit it finally worked. however now, even with a reset, the wifi point no longer connects to the main wifi router. it is frustrating.