Google wifi

[KGE]

Hello,

I have set up Google Wifi but I cannot get my alarm cameras and microphone to work with Vivint app.  They will work with panel.  Vivint says that the router is not giving an IP address to the panel and that's why I cannot view, access or adjust camera via app.  I have Cancom internet, a reseller of Shaw internet.  How do I adjust router to give It's IP address.  Thank you.

[KGE]

The router, modem, alarm panel cameras have all been rebooted. (Multiple times).

[Jeff]

Hey, KGE.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[KGE]

I returned the router.  thanks though.

[Jeff]

Thanks for letting me know, KGE. Sorry that we weren't able to get that resolved for you. Hopefully your new setup works out well.

As we have our resolution on this question, I'll go ahead and close up the thread. If you need anything else, please feel free to open a new discussion.

Thanks