Add Wi-Fi info to my new phone

[Ggoldberg]

Got a new phone and it isn’t showing my network and I can’t seem to add it

[olavrb]

You must use the same Google account in Google Home as you had on the old phone.

If that's not possible (forgot password or whatever), a manual factory reset using the physical button ( https://support.google.com/googlenest/answer/6246619?hl=en ) and set up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ) will do it.

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@Ggoldberg, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hi Ggoldberg,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[Ggoldberg]

all good

[AbigailF]

Hello Ggoldberg, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Regards, 
Abi