Internet connectivity issues

[Halts]

My modem is unable to give internet connection to the google nest wifi Router any help?

[olavrb]

What ISP and modem?

Some ISPs requires them to whitelist the MAC address of your 3rd party router.

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Nest-Wifi-Pro-Connection-Issue-The-Modem-isn...

Some uses VLAN tags, which Nest Wifi does not support very well:

• https://support.google.com/googlenest/answer/9798157?hl=en
• https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem

Often it's just that the ISP modem also acts as a router, and putting it into bridge mode or bypass mode fixes it. Nest Wifi does not always work with what's known as "double NAT".

• https://dongknows.com/double-nat-vs-single-nat/

[AbigailF]

Hey folks, 

@olavrb, appreciate your helpful response. 
@Halts, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

[AbigailF]

Hi Halts,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Thanks, 
Abi

[Halts]

All good here 👍 

[AbigailF]

Hey Halts, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Regards, 
Abi