Adding a Google Nest point

[Al1948]

I am trying to add a Google Nest WiFi point. I have a Nest WiFi router, one Nest point (AC 2200) and one Google point (AC 1200). I successfully get through the device setup steps, scan the QR code, it finds the point, I get the sound and the ring lights up.  I get a screen that says "connected" but that is replaced by "something went wrong...make sure you have enabled local network in your settings "(I have.)  I pressed the factory reset button and got the same results.  I keep going in this vicious circle.

I had no problems when I originally set this up two years ago and when I helped a friend.  The difference is I am adding a point a couple years later.

HELP!

[olavrb]

See following info specific to iOS and iPadOS:

• https://support.google.com/googlenest/answer/12961504?hl=en

[Alex_S]

Hi folks,
 

Thanks for the help, @olavrb.
 

@Al1948, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the troubleshooting steps on the link olavrb sent? If yes, how is it?

Sincerely,
Alex

[Alex_S]

Hi there,
 

Checking in — how's it going? Do you still need our help?

Best,
Alex

[Alex_S]

Hey there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,
Alex