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Adding wifi point

Hmf247
Community Member

I bought a Google mesh wifi point to add to my existing system but gave no idea how to add it. I’m trying to migrate my network from the now-defunct Google-wifi ap to the new Google Home Ap but the new Ap doesn’t seem to

have a simple “add wifi point” link.

8 REPLIES 8

olavrb
Platinum Product Expert
Platinum Product Expert

Do you see a green Wi-Fi icon in your Google Home app? If not, you might have to factory reset your existing pucks using the physical button ( https://support.google.com/googlenest/answer/6246619?hl=en ) and set them up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ). If you reuse the network name (SSID) and password, your devices should reconnect automagically.

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And since iOS is mentioned.

Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).

When adding additional points: IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.


I don't work for Google.

Hmf247
Community Member

There is no physical button on the wifi points.

olavrb
Platinum Product Expert
Platinum Product Expert

There is, and the guide about factory reset tells you where to find it.


I don't work for Google.

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

 

@olavrb, thanks for the help.

@Hmf247, the reset button should be a small engraved button on the bottom of your point.

 

Best,

Mel

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

EmersonB
Community Specialist
Community Specialist

Hello everybody,

 

@Hmf247 we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

I appreciate the help @mel, @olavrb and @Jeff.

 

Regards,
Emerson

Jeff
Community Specialist
Community Specialist

Hi Hmf247,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Hmf247
Community Member

Hi Jeff…haven’t attempted to add it again yet. Hopefully today. I’ll let you know.