Arlo 2.4Ghz ARLO doorbell camera won't connect to Google Mesh dual band router.

[rowleyja]

I apologize if I mislabeled this request.  I'm 72 and trying to learn digital systems and vernacular.  I have a Google WiFi -AC1200- Mesh Wifi system-wifi router, Model Model GJ2CQ as my home network.  It is dual band.  I installed an ARLO doorbell camera, Model AVD1001, which only works 2.4 Ghz and is listed as compatible with Google WiFi.  The router and doorbell are about 10 feet apart.  The doorbell is powered.  According to the ARLO app on my Samsung Galaxy S22 cellphone, I was to press the lit doorbell button to begin connection with the mesh router and the lights on the doorbell button should begin blinking.  They do not and there in is my problem.  I spoke with my ISP and they said they simply feed a signal to the Mesh router and the Mesh router splits the signal into 2.4 Ghz and 5 Ghz.  Spoke with Google Wifi and they claim its an issue with the ISP.  Spoke with ARLO and they said its an issue either with the ISP or the Google mesh router.  Can someone in this forum advise me in a solution?  My email is #.

Thanks!

 

[olavrb]

The setup guide for ADV1001 specifically says that your phone must be connected to 2.4ghz when setting it up.

• https://www.arlo.com/en-us/images/Documents/ArloVideoDoorbell/arlo-video-doorbell-um-us.pdf

The guide also mentions some Arlo "SmartHub" or "base station" that can be used instead of connecting ADV1001 directly to Wi-Fi. Maybe an option?

---

Google Wifi, Nest Wifi and Nest Wifi Pro combines all bands into one single SSID, and there are no settings available to us to change that. Thus you can't set SSIDs per band (2.4ghz for instance). More about that here:
• https://support.google.com/googlenest/answer/6293481?hl=en

Workarounds that might work:

• Use an old iOS, iPadOS or Android device that only supports 2.4ghz to set up the IoT device.
• Buy a cheap access point or repurpose a wireless router or range extender to broadcast a 2.4ghz only SSID with a different name than your Nest Wifi network name. Connect it by ethernet cable to the primary/ main/ master Nest Wifi puck preferably. Add more ethernet ports by using an unmanaged switch if need be ( https://support.google.com/googlenest/answer/6274262?hl=en ). Make sure this additional Wi-Fi broadcastong device works as an access point only, else you might not be able to connect to the device in question from a device connected yo your Nest Wifi network.
• Walk far enough from the Nest Wifi puck(s) to make sure your phone/ whatever device used for setting up the device in question connects to the 2.4ghz network, then start setting up the device.
• Turn off your Nest Wifi network by removing the power. Feed your laptop (Windows or Mac) an internet connection, either by ethernet cable from your modem, or by mobile network tethering + USB. Then use your laptop to host a 2.4ghz only Wi-Fi with the same network name (SSID) and password as your Nest Wifi network. Get your IoT devices connected to it. Remove the Wi-Fi hosted by your laptop, plug in Nest Wifi, and the IoT devices should jump to the Wi-Fi provided by Nest Wifi.

[AbigailF]

Hey folks, 

@olavrb, appreciate your helpful response. 
@rowleyja, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

[AbigailF]

Hi rowleyja,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards, 
Abi

[AbigailF]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi