I recently upgraded to BT fibre and I can no longer set up my Nest Wifi Point. The Google Home apps says it "Could not communicate with your Nest Wifi point. The Nest Wifi Router connects along with my other devices (phoeb, smart speakers etc) but I cannot connect the point.
I have tried various set ups :
Openreach Modem (Google say this is an ONT box not a modem, whatever that means) > BT Home Hub > Nest Wifi Router
Openreach Modem (Google say this is an ONT box not a modem, whatever that means) > Nest Wifi Router
The internet and wifi both in both cases but I I can't connect my point.
Google have suggested it was a vlan tagging issue and BT have said it has nothing to do with Vlan tagging. If Google are correct why does the nest WiFi work and all other devices but not he point
The below is what Google said last.
For more information kindly check this link below:
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any more troubleshooting since your last message. Have you had any more contact with support? If you still need help, let me know and I'll be happy to work on this with you.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.