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Block user or device (and no this isn't duplicate because the previous solution doesnt work)

Nm2
Community Member

Tldr: devices without current password connecting to my wifi

 

Details:

My kids/wife shared my wifi password with guests. I have a guest ssid set up but they got the "real" ssid and password.

I changed my ssid and password and went through the trouble of reconnecting all my devices to the new ssid and password. Problem solved, right?  No!!!!

Anyone with an iPhone that had previously connected to the network simply connects back without the new password. In fact I suspect even iPhone that haven't connected before somehow share the password from other iPhone and are able to connect. 

How do I stop then from connecting to my network. I want to stop their device and then allow them to connect only using the guest password. 

 

The app should be upgraded to allow (optional for those tech enough) to use standard Mac ID based and other security features that other routers allow.

The current interface is great in keeping it simple and it just works for many users,  but those who can, should be given more control like other routers (Mac ID, black and white list, port forwarding.... etc)

8 REPLIES 8

Nm2
Community Member

@MichaelP 

Hope you are able to see this thread.  Your reply to the other similar thread should have worked for me,  but the ios/apple guys messed it all up. 

Can you please share any thoughts experiences you have w.r.t apple devices in this context?

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @Nm2 

It's not exactly clear what's happening here, but Apple has a couple of features here that could be coming into play. The first is saving WiFi network passwords in iCloud. That is intended to allow easy connection of all Apple devices used by a single person (e.g., enter the password on your phone, connect your iPad). That feature shouldn't get around changing the network password, though. The other feature does allow sharing a network password between devices owned by different people who are near each other. But, that requires an explicit action by the user of the device that has the password. So, like I said, I don't know what's going on in your situation. But, I think what I'd do is maybe change the password again, and then only give the guest network password to your family (which is a little draconian, but hopefully it will help you figure out what may be happening).

Jeff
Community Specialist
Community Specialist

Hi Nm2,

I just wanted to jump in real fast to see if you saw olavrb's and MichaelP's latest replies and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hey Nm2,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

olavrb
Platinum Product Expert
Platinum Product Expert

Ask them to delete the network from their devices and give them the guest password instead?

Maybe your kids or wife have shared the network again after you changed the password?


I don't work for Google.

Nm2
Community Member

Thanks everyone for your replies.

It seems  (I am not 100% sure), the issue could simply be how the connected devices are displayed in the list. 

These devices are probably connecting to the guest network (as I want them to). The only way I found out is when I tried to remove the old password from a guests phone and they only had the guest ssid.

In short this seems to be a user error and we can "close this issue".

Appreciate everyone's help and apologize for wasting your time 

Jhonleanmel
Community Specialist
Community Specialist

Hey there, 

 

Thanks for the help, @Jeff.
@Nm2, Awesome — glad to hear that and thanks for getting back to us. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel

Hi everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel