Camera not on app

[Kimsneg]

Got a new phone can’t find my devices on app

[MplsCustomer]

@Kimsneg 

If you transferred your apps from your old phone to your new phone, you should see the same devices in your Google Nest "home/structure" in the Google Home app as long as you are logging on with the same Google Account you were previously using and accessing the same Google Nest "home/structure".

If you did NOT transfer your apps, if you install the Google Home app on your new phone, you should see the same devices in your Google Nest "home/structure" in the Google Home app as long as you are logging on with the same Google Account you were previously using and accessing the same Google Nest "home/structure".

(You may only have one Google Nest "home/structure".  We have only one, for the Google Nest devices in our one home.)

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate the help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi Kimsneg,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn