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Trouble factory reset wifi router

Engh
Community Member

I am experiancing trouble when trying to reset the wifi router.

 

I hold the button for 10 second, then the light starts blinking yellow, but instead of turning into a solid yellow light, it starts to blink red and eventually back to blinking yellow again.

Any tips?

 

1 Recommended Answer

David_K
Diamond Product Expert
Diamond Product Expert

When are you releasing the reset button? You need to keep holding the reset button until the light turns solid yellow, then release the button. The reset can take up to 10 minutes, so it does take some time.

View Recommended Answer in original post

6 REPLIES 6

David_K
Diamond Product Expert
Diamond Product Expert

When are you releasing the reset button? You need to keep holding the reset button until the light turns solid yellow, then release the button. The reset can take up to 10 minutes, so it does take some time.

Engh
Community Member

Hi David,

Thank you for replying. It does not turn solid yellow.

 

David_K
Diamond Product Expert
Diamond Product Expert

And just to confirm its the Nest Wifi router you're trying to reset? Not the Nest Wifi Point or the newer Nest Wifi Pro router?

Did you try using a different power outlet?

LovelyM
Community Specialist
Community Specialist

Hello everyone,

Thanks for trying to help, @David_K

@Engh, I want to check if you were able to factory reset your Google Nest Wifi device successfully. Let me know if you are still having issues so I can lend you a hand. You can also leave your device unplugged for an hour or more before plugging it back in and performing a factory reset. Visit this link for more information.

Best, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hi Engh,

I want to check if you still need help. Please tell me if you have other questions or concerns. I want to ensure you're all sorted out.

Sincerely,
Lovely

steveroger
Community Member