Can not connect to Google Mesh Router - getting error code with flashing white light.

[heathersantora]

Can not factory reset - can anyone help on the phone? 

[EdwardT]

Hi heathersantora,

Thanks for reaching out and I'm sorry to hear that you're having an issue with resetting your Google Wifi. I'd love to know more about this and I have a few questions:

• Is the white light flashing fast or is it pulsing?
• What message are you getting?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi heathersantora,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi heathersantora,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward