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Can not see DHCP reservation in home app.

bd2357
Community Member

The DHCP reservation forms appear to assign IP addresses however the displayed reservations never update.  The displayed reservation are the ones in place when I was forced to migrate over to google home from the wifi app.  Now I can't see what IP addresses are reserved.

14 REPLIES 14

Jeff
Community Specialist
Community Specialist

Hey, bd2357.

Sorry for the issues you're having with the DHCP settings. I know that can be a pain to deal with. Let's take look at things and sort this out for you. I do have some questions that can help us out.

  • Are you using the iOS or Android version of the Home app?
  • The displayed reserved IPs are not displaying, but are your settings behaving as if they are correct?
  • Is this issue 100% consistent, or is it intermittent?
  • Are you using Google WiFi, Nest WiFi, or a mix of the two?

We can get this sorted out with a little more info. I'm looking forward to hearing back from you. Thanks.

bd2357
Community Member

This is iOS Home App

The reservation appear to work but never show up in app, the page is displaying old reservations.

It has never worked (displayed) since the forced migration.

I have 3 of the second form factor google WiFi (Not Nest)

Jeff
Community Specialist
Community Specialist

Thanks for the added info, bd2357. I'm going to check with an internal team and see what I can sort out here. I'll update when I know more.

 

bd2357
Community Member

Any news?  I am preparing to reset the entire system and start over.

Jeff
Community Specialist
Community Specialist

Hey, bd2357.

I haven't received word back. At this point, before connecting with support, I would actually go ahead and advise the network reset to see if there are some hanging settings that are causing you difficulty. If you go ahead with that and don't see improvement, please let me know so I can help you with next steps.

Thanks

Jeff
Community Specialist
Community Specialist

Hey, bd2357.

Just checking in real fast to see if you tried the reset and to see if it had any impact for you. Let me know if you saw a change.

Thanks.

bd2357
Community Member

Thanks for following up, have not done reset yet since it is very disruptive to other users. Plan to take down the network next week sometime when everyone is away.

Jeff
Community Specialist
Community Specialist

Hi, bd2357.

I just wanted to check in real fast to see if you were able to make any more progress on this and to see if you still needed some help here. Let me know if there's more I can do.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, all.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

bd2357
Community Member

Haven't been able to do the hard reset. Tried restarting all the device since that is self healing.  I will try and do the factory reset tonight when family is sleeping.

Jeff
Community Specialist
Community Specialist

Sounds good, bd2357. Let me know if it works out for you when give it a go. Hopefully that's the fix.

Jeff
Community Specialist
Community Specialist

Hi, bd2357.

I just wanted to check in again real fast to see if you were able to make any progress on this. Let me know if things haven't worked and if you still need some help.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.

As this has slowed down again, I wanted to check in once more before we lock for inactivity. Please let me know if there's more I can do for you.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks