11-29-2021 11:05 AM
The DHCP reservation forms appear to assign IP addresses however the displayed reservations never update. The displayed reservation are the ones in place when I was forced to migrate over to google home from the wifi app. Now I can't see what IP addresses are reserved.
12-03-2021 09:16 AM
Hey, bd2357.
Sorry for the issues you're having with the DHCP settings. I know that can be a pain to deal with. Let's take look at things and sort this out for you. I do have some questions that can help us out.
We can get this sorted out with a little more info. I'm looking forward to hearing back from you. Thanks.
12-03-2021 11:50 AM
This is iOS Home App
The reservation appear to work but never show up in app, the page is displaying old reservations.
It has never worked (displayed) since the forced migration.
I have 3 of the second form factor google WiFi (Not Nest)
12-03-2021 01:45 PM
Thanks for the added info, bd2357. I'm going to check with an internal team and see what I can sort out here. I'll update when I know more.
12-14-2021 12:42 PM
Any news? I am preparing to reset the entire system and start over.
12-14-2021 03:41 PM
Hey, bd2357.
I haven't received word back. At this point, before connecting with support, I would actually go ahead and advise the network reset to see if there are some hanging settings that are causing you difficulty. If you go ahead with that and don't see improvement, please let me know so I can help you with next steps.
Thanks
01-03-2022 02:57 PM
Hey, bd2357.
Just checking in real fast to see if you tried the reset and to see if it had any impact for you. Let me know if you saw a change.
Thanks.
01-03-2022 05:29 PM
Thanks for following up, have not done reset yet since it is very disruptive to other users. Plan to take down the network next week sometime when everyone is away.
01-17-2022 10:41 AM
Hi, bd2357.
I just wanted to check in real fast to see if you were able to make any more progress on this and to see if you still needed some help here. Let me know if there's more I can do.
Thanks.
01-19-2022 10:45 AM
Hi, all.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.
01-19-2022 03:48 PM
Haven't been able to do the hard reset. Tried restarting all the device since that is self healing. I will try and do the factory reset tonight when family is sleeping.
01-20-2022 10:40 AM
Sounds good, bd2357. Let me know if it works out for you when give it a go. Hopefully that's the fix.
02-03-2022 10:54 AM
Hi, bd2357.
I just wanted to check in again real fast to see if you were able to make any progress on this. Let me know if things haven't worked and if you still need some help.
Thanks.
02-15-2022 02:00 PM
Hey, everyone.
As this has slowed down again, I wanted to check in once more before we lock for inactivity. Please let me know if there's more I can do for you.
Thanks.
02-17-2022 10:50 AM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks