Can’t Connect New Devices

[ronboy78]

I recently got a new laptop and tablet and neither will connect to my Wi-Fi. I can select my network, but it won’t connect and ask for the password.  My phone, Apple TV, and old laptop will still connect to the Wi-Fi.  What should I do to fix this? 

[Jhonleanmel]

Hi ronboy78,

Thanks for posting ― let's see what's going on.

Give these steps a whirl:

1. Make sure that your password is correct. You can check this guide to view your Google Wifi password.
2. On currently connected devices, try to forget the network and reconnect back.
3. Create a Guest Network in your Home app and have your new devices connect to it

Keep us posted.

Thanks,

Mel

[Jhonleanmel]

Hi ronboy78,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi ronboy78

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel