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Can't add Google Wifi points- incompatible network error

Community Member

Hi, I recently purchased a Google Wifi 3 pack in Australia. The main router connected just fine, but I have been unable to connect the two points.

The error message I receive is "We noticed you have an incompatible network", but there is no further assistance within the google home app itself to rectify the problem. Can I fix this without having to reset the entire system?

If I reset all three pucks and connect them at the same time, will I lose everything I've set up within my google home account? Or does that remain the same?

Thanks for your help!



Silver Product Expert
Silver Product Expert

If you do a hard reset on the wifi, you won't lose your devices so to speak, but you will have to relink them to the new wifi that you will set up after the factory reset. 

Community Specialist
Community Specialist

Hi, DanSuth.
I just wanted to jump in real fast to see if you saw MrVacca's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.