Can't add additional wifi points

[Titan312]

I can't add additional wifi points to my main wifi router. I'm getting an error that the wifi point is far away from the wifi router even though it's literally a couple of feet next to each other. Any idea what to do? 

[RXShorty]

Hi @Titan312 

I found a Reddit topic with the same issue. Hope this helps. 🙄 Support Page link.

• Try factory resetting the Google Wifi point
  

  The factory reset button is located on either the bottom or the back of the device.
  Unplug your point from the power source.
  Press and hold the factory reset button on the device.
  While holding down the button, plug the power cable back in.
  Continue pressing the button for about 10 seconds.
  Your point will flash white and then blue.
  When it flashes blue, you can release the button.
  The point will continue flashing blue for about 45 seconds, then it will turn solid blue.
  This process can take up to 10 minutes.
  Wait up to 10 minutes for the device to fully reset.
  Once complete, your point will pulse blue to indicate that it's ready for setup

[AbigailF]

Hey folks, 

@RXShorty, appreciate your helpful response. 
@Titan312, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

[AbigailF]

Hi Titan312,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[AbigailF]

Hello Titan312,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi