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Can't add existing Nest Wi-fi mesh to google home app

vg19
Community Member

Hi!

I'm trying to look at an existing Nest Wi-Fi mesh in the home app.  The mesh consists of a router and 2 additional points.  When I go into google home, it shows no wi-fi networks.  I can connect to the network fine from the android device, and the home app sees the 2 points, but there is no wifi network.  I try to add the router, and it thinks about it for a few seconds, and then comes back to the "Add device" screen in the app.  I'm trying to avoid having to factory reset the router as the internet is used pretty heavily and constantly in my home.  Any suggestions?  I've tried all the trouble shooting steps I can find short of the hardware reset on the router...

 

4 REPLIES 4

MichaelP
Platinum Product Expert
Platinum Product Expert

Hello @vg19 

If this is a Nest WiFi system, then it should have been set up from the Google Home app to begin with. Are you using the same Google account now as the one that was used to set it up in the first place?

Jeff
Community Specialist
Community Specialist

Hi, vg19.
I just wanted to jump in real fast to see if you saw reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks