Can’t add member to Google Home

[ggandolf]

I see that Many people have the problem of adding family members to a Google Home account, with a support response that you can’t if you (as the administrator) used a G-Suite email account to create the Google Home. Aside from how Ridiculous that is in itself- WHAT IS THE SOLUTION?! Do I need to delete the Google Home and restart with a different email address? Is it possible to change the email of the administrator account - if so detail the steps. Must I be connected to the Google Home to make these changes? (I had to set up the Google Home WiFi for a relative that lives in another state an I no longer have access. Should be nice to add them to the home account so they can now manage.

[GarrettDS]

Hey there, 

Sorry to hear about the troubles you're having with adding a member to your Google Home, I know this can be frustrating but I'm happy to help. 

The easiest solution is to create a personal gmail account and use that to link to your Google Home and other devices instead of a Gsuite account. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

The easiest solution is to create a personal gmail account and use that to link to your Google Home and other devices instead of a Gsuite account and you'll use that for the Wifi configuration. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[ggandolf]

Problem NOT solved. HOW do I fix? Do I have to factory reset ALL my Google Wifi devices and start over?

Or can I switch the email address used for the Wifi configuration - PLEASE ADVISE!

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS