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Nest Wifi Point: Check WAN Connection

peterw328
Community Member

I'm trying to add a 3rd Nest WiFi Point but I'm getting the following issue every time I try to add the new device.

Check WAN connection
"An ethernet cable does not seem to be plugged into the WAN port properly. Please check it and try again."

In the beginning, was trying to add a Google WiFi point and was getting the same error. So thought it was not compatible and went out to buy a Nest point but I'm still getting the same error. It's not able to find my existing Google Mesh Network (currently with one connected to router and one point extender in the basement)

I've already tried unplugging my router, my Nest connected to the router, as well as the ethernet cable.

  1. Plugged the router back in after 5 min
  2. Plugged the Nest back in after
  3. Connected the two devices via ethernet cable
  4. Attempted to add Nest point to the network but keep getting that error.

Any assistance would be greatly appreciated.

1 Recommended Answer

peterw328
Community Member

I figured it out after some tweaking. I had to factory reset all three units.

For some reason, it seems like the new unit was not being connected into my existing network.

So I did the following:

  • Reset/removed my Google Home configurations
  • Physically reset my nest wifi points
  • Physically reset my nest router
  • Waited for nest router to blink white light, re-added it to my new Google Home
  • Proceeded with adding additional points to the network

View Recommended Answer in original post

3 REPLIES 3

peterw328
Community Member

How is the new Nest Point aware of the WiFi password, could that be blocking it?

I noticed the Google Home App no longer has a WiFi despite all the instructions/documentation saying it does.

I recall Nest used to be super easy to configure, it's gotten a bit complicated now.

peterw328
Community Member

I figured it out after some tweaking. I had to factory reset all three units.

For some reason, it seems like the new unit was not being connected into my existing network.

So I did the following:

  • Reset/removed my Google Home configurations
  • Physically reset my nest wifi points
  • Physically reset my nest router
  • Waited for nest router to blink white light, re-added it to my new Google Home
  • Proceeded with adding additional points to the network

Jeff
Community Specialist
Community Specialist

Hey, peterw328.

Thanks so much for documenting your troubleshooting steps and fix here! That process is super helpful for others to read when they're having their own similar troubles. Since we have our answer here, I'm going to go ahead and mark this as resolved, but if you have any other issues or questions in the future, please feel free to start up a new discussion.

Thanks!