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Can't connect Nest Wifi to Lte modem/router

conanswheel
Community Member

Hi there, I live where we have limited internet options.I have an Lte Cat 18 modem router combo that is our only option although I realize it's not ideal.

I was gifted a Google nest router and points but I can't get it to work. I have tried to put the Lte router in bridge mode without success. I'm not particularly technically inclined so I suspect it's a me problem 🙂 Any help is appreciated greatly.

3 REPLIES 3

AbigailF
Community Specialist
Community Specialist

Hi conanswheel,

Thanks for posting ― let's get this sorted out.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Also, do you have Internet from your modem?

Give these steps a try:

  • Inspect the bottom of your main point for the setup network and setup code.
  • Go to your phone's settings, then WiFi. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to.
  • If already connected, I need you to forget that network and reconnect back.
  • If not yet, I need you to connect to it and use the setup code as the password.
  • Turn off your cellular data and make sure that your Bluetooth and location services are on. Then check if you can still access the Internet while only connected to the setup network.
  • Reinstall your Google Home app.
  • Attempt setup.
  • Try another phone.
  • If the issue persists, factory reset your device.

Let us know how it goes.

Best,

Abi

AbigailF
Community Specialist
Community Specialist

Hey conanswheel,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

AbigailF
Community Specialist
Community Specialist

Hello conanswheel,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi