I have Xbox ones and smart tvs and a gaming that I have converted into a server and I’m having speed issues the modem provided form my service provider read a gig speed entering the home the router provided by Google reads gig speeds at the router but the nodes read less than 100mbps in the devices in all areas read less than 100mbps but the mesh is good And connectivity is excellent listing blazing fast Internet please help
Hey @Cam117 .
Just a few questions:
thanks for the reply I hope this gives u a more specific information about what’s actually causing the issue
I have fiber with gig Service
it’s not the modem I have checked and not software or a software update and I’m running the second generation of nest devices with two nodes and it’s has no obstructions and they’re only about 10 feet away from the router in either direction and the devices are within 5 to 10 feet of each node speeds at the Modem are 900mb upload and download speeds at the router is about the same however at the nodes Max is 190mb sometimes less at the devices it ranges anywhere from 80mb to 15mb all my devices are capable of running on 5 GHz or 6 GHz however the Google nodes are only connecting them at 2.5 GHz which is causing them to run slower Internet also believe that the Internet signals around me are running close to the same frequency causing interference which is also causing the decreased Internet speed over broadcast there’s no setting that I have seen or I can change the gigahertz on google or scan and change the frequency that the Wi-Fi channel sits on any help would be appreciated
Thanks for the additional info @Cam117 .
While a device that connects at 2.4GHz will run at slower speeds than those connected on 5 or 6GHz, it should not affect the performance of other devices since the Google Wifi and Nest Wifi are both dual band and the Nest Wifi Pro is tri-band. It used to be the case with older routers that a single device would drag the rest of the network down but technology allowing simultaneous connections on different bands fixed that. Typically only IoT devices connect at 2,4GHz for setup but move to the 5GHz band once completed unless it is not compatible with 5GHz. I have older and newer devices that connect on both bands and zero network issues with speed.
I have dealt with similar issues in the past (thanks again for the extra details) so here's some things to try to see if the issue resolves. This should also help to narrow down the culprit too.
Let me know please how things go.
I’m having a similar issue seemingly only with one point. I factory reset the point and had a hard time getting it re-added to my network. I think I’m noticing that devices connected to that point are suffering dropouts or low speeds. Has anyone had to replace one Google Nest Wi-Fi point because it stopped working properly? I’m tempted to try a replacement but don’t want to spend the money if it could be better spent toward a new mesh system all together.
Thanks for the response. I did try the things that applied to me (I have Nest Wi-Fi and not the newer Pro version).
The odd thing for me is I have 3 points: Office (the router), dining room and basement, and when I am right next to the dining room point, my devices are still connecting to the office point/router. My bedroom is basically across the hall from the office, and our Roku TV in there is connecting to the dining room point instead of the office. We had almost no internet connection at all in our bedroom last night, so I am wondering if for some reason our devices in that room are connecting to the dining room point, which is having some kind of issue.
Hey @Astomp82 .
The devices are likely connecting to the dining room point because it was the one online when it tried to make a connection. This can happen if you rebooted the router in the office but not the point. While the devices always try to connect to the nearest device, if it is offline then it will connect to the next closest in the mesh. The degradation is likely due to interference between the dining room point and the office/other points.
Check the Point Speed
To test the speed at the dining room point, plug in directly to the Ethernet port and run a speed test to see if the degradation is the point or distance the wifi connection is from the point. This article should help if it is the point:
Force Connects to Nearest Point
From the Home app, select Wifi > Network Settings > Restart network. If they are still connecting to a further point, power off the devices and restart the network again then bring the devices back online.
If the issue is still present, unplug the dining room point and restart the network to see where the devices connect to then bring the dining room point back up.
Hope this helps.
@PatrickP_Viking, appreciate your helpful response.
To everyone else, I just want to check if everything's all good. Have you had the chance to try the suggestion above? If yes, how is it?