Wifi node dropping Internet speed

[Cam117]

I have Xbox ones and smart tvs and a gaming that I have converted into a server and I’m having speed issues the modem provided form my service provider read a gig speed entering the home the router provided by Google reads gig speeds at the router but the nodes read less than 100mbps in the devices in all areas read less than 100mbps but the mesh is good And connectivity is excellent listing blazing fast Internet please help

[PatrickP_Viking]

Hey @Cam117 .

Just a few questions:

1. Who is your ISP?
2. What Google router do you have (original, Nest Wifi, Nest Wifi Pro)?
3. Do you have other points connected and if so how?
4. What is the make and model of the modem?
5. Where is the server connected in relation to the router?
6. What software is the server running?

[Cam117]

Hey Pat,

thanks for the reply I hope this gives u a more specific information about what’s actually causing the issue

I have fiber with gig Service

it’s not the modem I have checked and not software or a software update and I’m running the second generation of nest devices with two nodes and it’s has no obstructions and they’re only about 10 feet away from the router in either direction and the devices are within 5 to 10 feet of each node speeds at the Modem are 900mb upload and download speeds at the router is about the same however at the nodes Max is 190mb sometimes less at the devices it ranges anywhere from 80mb to 15mb all my devices are capable of running on 5 GHz or 6 GHz however the Google nodes are only connecting them at 2.5 GHz which is causing them to run slower Internet also believe that the Internet signals around me are running close to the same frequency causing interference which is also causing the decreased Internet speed over broadcast there’s no setting that I have seen or I can change the gigahertz on google or scan and change the frequency that the Wi-Fi channel sits on any help would be appreciated

[PatrickP_Viking]

Thanks for the additional info @Cam117 .

While a device that connects at 2.4GHz will run at slower speeds than those connected on 5 or 6GHz, it should not affect the performance of other devices since the Google Wifi and Nest Wifi are both dual band and the Nest Wifi Pro is tri-band. It used to be the case with older routers that a single device would drag the rest of the network down but technology allowing simultaneous connections on different bands fixed that. Typically only IoT devices connect at 2,4GHz for setup but move to the 5GHz band once completed unless it is not compatible with 5GHz. I have older and newer devices that connect on both bands and zero network issues with speed.

I have dealt with similar issues in the past (thanks again for the extra details) so here's some things to try to see if the issue resolves. This should also help to narrow down the culprit too.

1. If you are using the Nest Wifi Pro, disable the 160MHz channel, wait for the network to come back online, and test.
2. If the issue is still present, disable WPA3, wait for the network to come back online, and test.
3. Still present...next turn off IPv6, wait for the network to come back online, and test again.
4. Restart the network - remove the power cord from the main router and all of the points. Boot the main router back up after a few minutes and once it is back up, check speeds to any devices that connects to it. If they are fine, bring up the first point, and test again (you might have to reboot the network via the Home app before any devices connect to the point). If all is good still, repeat the same with the 2nd point.
5. If you are still having issues, remove the points from the network via the Home app and add it back as an Ethernet connected device. Regardless the result, good or bad, remove the device again and reconnect it as a wireless point and check the speeds again (hopefully the differences aren't drastically different).
6. At this point, you should have eliminated the network as an issue. If the speeds are good still, re-enable the features you turned off one at a time and test in between to figure out if one of them caused the previous issue. If the network goes back to the same issues, then leave that feature disabled.
7. If you are still having issues, the only other cause would be a device having trouble negotiating a connection on the 5GHz network which is flooding the points with requests resulting in the disablement of the 5GHz channel which reverts everything to 2.4GHz. There's no easy way to fix it so you'll have to remove/disconnect all devices from the network and bring them back up one at a time until the culprit is found. This will be a long and time consuming process so be prepared.

Let me know please how things go.

[5tiffler]

Probable an older device running an older WiFi standard holding everything else to that same slower standard. Try powering everything off at the wall and reconnect them one at a time until you figure out the culprit

[Astomp82]

I’m having a similar issue seemingly only with one point. I factory reset the point and had a hard time getting it re-added to my network. I think I’m noticing that devices connected to that point are suffering dropouts or low speeds. Has anyone had to replace one Google Nest Wi-Fi point because it stopped working properly? I’m tempted to try a replacement but don’t want to spend the money if it could be better spent toward a new mesh system all together.

[PatrickP_Viking]

Hey @Astomp82 .

Try the steps I outlined above to see if that resolves the issue.

[Astomp82]

Thanks for the response. I did try the things that applied to me (I have Nest Wi-Fi and not the newer Pro version).

The odd thing for me is I have 3 points: Office (the router), dining room and basement, and when I am right next to the dining room point, my devices are still connecting to the office point/router. My bedroom is basically across the hall from the office, and our Roku TV in there is connecting to the dining room point instead of the office. We had almost no internet connection at all in our bedroom last night, so I am wondering if for some reason our devices in that room are connecting to the dining room point, which is having some kind of issue.

[PatrickP_Viking]

Hey @Astomp82 .

The devices are likely connecting to the dining room point because it was the one online when it tried to make a connection. This can happen if you rebooted the router in the office but not the point. While the devices always try to connect to the nearest device, if it is offline then it will connect to the next closest in the mesh. The degradation is likely due to interference between the dining room point and the office/other points.

Check the Point Speed

To test the speed at the dining room point, plug in directly to the Ethernet port and run a speed test to see if the degradation is the point or distance the wifi connection is from the point. This article should help if it is the point:

Troubleshoot slow internet on Google Nest Wifi or Google Wifi

Force Connects to Nearest Point

From the Home app, select Wifi > Network Settings > Restart network. If they are still connecting to a further point, power off the devices and restart the network again then bring the devices back online.

If the issue is still present, unplug the dining room point and restart the network to see where the devices connect to then bring the dining room point back up.

Hope this helps.

[AbigailF]

Hi folks,

@PatrickP_Viking, appreciate your helpful response.

To everyone else, I just want to check if everything's all good. Have you had the chance to try the suggestion above? If yes, how is it?

Best,

Abi

[AbigailF]

Hey folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Cheers,
Abi

[AbigailF]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi