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Can't connect nest 2 and 3

RhondaBarnett
Community Member

Hello

Trying to setup my google nest x 3.

First one is up and running fine but the second and third refuse to connect.

I've checked out the website and I'm following the instructions and am quite tech savvy (usually).

I've also turned the modem ofg and back on with no variation in resilts.

I get to the connection screen (have the nests and modem next to each other)and it always comes up with Retry.  Very frustrating.

Any help or suggestions would be very much appreciated as the Google help phone number says the office is always closed....

TIA

Rhonda

Australia

5 REPLIES 5

ClaireS
Community Member

Same issue here, mine show up as devices needing activation, but using the device app, when i click next it doesnt do anything, and in google home app, theyre just greyed out

bjoneselim
Community Member

...and with me Same issue  Next does nothing,  not even move to the next screen.

ClaireS
Community Member

seems to be related to the Sonos law-suit stuff,  google have had to hobble the devices a bit :(,    I ended up having to borrow my daughters iphone, and the home app on that "just worked" (tm),  guess the downgrade hasn't made it to the iphone app yet,    ironically, I could only fix it because we're not a 100% android phone 😕

ClaireS
Community Member

s/Android house

bjoneselim
Community Member

Mine is an Android as well,  Oddly enough a Google Pixel 3