Can’t connect to internet

[Simon_G]

Is anyone a Dodo customer with nest wifi?

I have HFC NBN and the dodo supplied TP Link modem/Router doesn’t work for the size of our home. I have tried connecting the nest to the nbn modem direct and also to one of the lan ports when the tp link is connected. Either way I can’t set it up as it can’t find internet.

Ive also tried to manually enter the PPPoe username and password which also doesn’t work.

any help would be appreciated.

[olavrb]

Seems like your ISP uses VLAN tags:

• https://forums.whirlpool.net.au/archive/3246l06q

Which Nest Wifi does not support very well

• https://support.google.com/googlenest/answer/9798157?hl=en

If this is true, a workaround is to use a managed switch between the modem and Nest Wifi to untag the traffic.

• https://www.googlenestcommunity.com/t5/Nest-Wifi/VLAN-tagging-using-managed-switch-in-front-of-prima...
• https://www.reddit.com/r/GoogleWiFi/comments/pwjbk6/vlan_tagging_required_ont_to_google_wifi_to

[Jeff]

Hi Simon_G,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Simon_G]

Thanks everyone.

I solved the problem by changing ISP.

[Jeff]

Thanks for the update, Simon_G. I'm happy to hear you got things worked out. Before I mark this as resolved for you, is there anything else you might need?

Thanks,
Jeff

[Jhonleanmel]

Hi everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel