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Can't google nest router won't pulse white when factory resetting

Sebelito
Community Member

https://www.googlenestcommunity.com/t5/Nest-Wifi/Can-t-get-pulsing-white-light-when-trying-to-factor...

 

Same issue as above tried all solutions I can find here. 

 

Router worked the other day, now I've redrawn ethernet cabel to further improve my connections. I tried resetting my router but ended up with what seems to be a pulsing white light, then it goes out in an instant. I've since tried resetting it in  other places directly hooking it up to my modem, that gave me a dimmed solid white light. No pulsing light. And nothing can be added from the Google home app. 

 

Also reported the form that other users were told to do. Any solution for this?

 

3 REPLIES 3

Sebelito
Community Member

@AbigailF ping 😄 

@olavrb  ? 😄 

olavrb
Platinum Product Expert
Platinum Product Expert

I've escalated the thread, hopefully Google reps can help out.


I don't work for Google.

Dan_A
Community Specialist
Community Specialist

Hi Sebelito, 

 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

 

Thanks for the help, olavrb!

 

Best,

Dan