Can't set up new nest WiFi, "connection issues"

[joeypro24]

When setting up my new nest WiFi after scanning the QR code I always get a "connection issues" error saying my modem isn't providing Internet access to the router. However, I am upgrading from an old Asus router that works perfectly fine with that modem. I have performed the recycling steps (unplug modem and router, plug in modem wait for 2 mins then plug in router) many times. I have even performed a factory reset on the nest WiFi router several times. I am a complete loss as i can't even set the nest WiFi up. Please help!

[Bash101]

Try on an android device. I was using an iPhone with the same issue. Android device worked the first time. 

[Jeff]

Hi joeypro24,

I just wanted to jump in real fast to see if you saw Bash101's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jhonleanmel]

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel