"unable to join network"

[janiv]

Hi

I have 4 Google wifi points.

I've purchased the 5th.

When trying to add it via Google Home I get an error (after successfully scanned the code):

Unable to join network "my_wifi_point_id".

What should I do?

Thanks

[PatrickP_Viking]

You will likely need to factory reset the 5th Google Wifi.

This article should help with some settings to check as well as a link in it on factory resetting the device: 

Google Home app can't find Wifi devices 

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @PatrickP_Viking.
@janiv, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[EdwardT]

Hi janiv,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel