Cannot add access points to Google WIFI mesh

[JLO]

I'm attempting to add access points to a Google WIFI mesh:

0) iPhone is connected to the Google WIFI router (via WIFI)

1) reset WiFi point by holding the setup button whilst plugging in power.

2) once reset has been completed, open google home and add device

3) device found

4) scan QR code on device (point)

5) connect to the devices ‘setup’ network

6) Error: “WIFI point does not appear to be connected to the internet”

That is true - I wish to add it to an existing mesh network, but alas this is not possible? It used to work, but since 2022 this is no longer the case. 

What is going wrong...?

[olavrb]

Are you using the same Google account inside the Google Home app as when the primary point was set up? That's usually the cause (not using a Google a count that can manage the existing primary point). That, or not adding the new point to the same Google Home home as the existing primary.

[Petergra007]

I have had exactly the same issue this weekend and worked it out today - If you connect to the WiFi the AP generates and press the i beside the name, ensure that the following is all switched off:

• Low Data
• Private Wi-Fi Address
• Limit IP Tracking

I switched it off and they connected to the mesh after that.  Been hours trying to fix it!!!!!!!

[EdwardT]

Hi folks,

@olavrb, thanks for the help! I appreciate it.

@Petergra007, thanks for sharing the steps that worked for you!

@JLO, how's it going with your Chromecast with Google TV Voice Remote? Still need our help?

Thanks,

Edward

[EdwardT]

HI JLO,

I'm just checking in to see if you still need assistance with this issue. Feel free to reply to this thread if you still need more help.

Thanks,

Edward

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks