Cannot change to static ip in Nest Wifi

[ymmij]

If I click on "WAN Connection" under "Advanced Settings", I get the message "You cannot edit these settings right now. Ensure this mobile device is connected to your Wi-Fi network."

I followed the show how dialog but no luck.

This problem was discussed recently and closed without a sufficient answer. Can anyone else add to this?

[Alex_S]

Hi ymmij,

Thanks for posting—let's get this sorted out. Forget and reconnect your phone to the Wi-Fi. Then, uninstall and reinstall the Google Home app, and then try to edit the WAN settings again. If the issue persists, check to see if using a different setup device works.

Let us know how it goes.

Regards,
Alex

[ymmij]

I did the forget and reconnect for the Wi-Fi.  I reinstalled the Google Home app.  I had never restored the app before, so I assumed that the app would read the router for its settings and I would be up and running,  So surprised that it was asking me what I wanted to set up.  I just bypassed that.  Then tried to reset the WAN to static, but still no response.

So was I expected to reset up the main router? 

Thanks,

Russ

[Alex_S]

Hi there,
 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Best,
Alex

[Alex_S]

Hello ymmij,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex

[ymmij]

Alex,

Never heard from your support team.  Can you please get in contact with them so I can resolve this problem.

Thanks,

Russ

[Alex_S]

Hello again,

We apologize for the delays. I've sent a follow-up to the team regarding this. You should receive an email from a senior specialist soon.

Best regards,
Alex

[khosni]

Hi, was a solution ever provided for this? I'm also experiencing the same problem. I can't change my WAN connection to Static IP. I've followed all the steps online and the ones highlighted in this thread and had no luck. Thanks!