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Cannot complete install of AC2200 because QR scan does not give startup code

Richard80
Community Member

My add on Nest access point requires a registration code entry which is supposed to come from a QR code on the bottom of the box. That QR code takes me to a totally different site (an Amazon book)

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Richard80 

Are you scanning a QR code on the BOX? You should be scanning the QR code on the bottom of the Nest WiFi router; see about 1:50 on the video here:

https://support.google.com/googlenest/answer/9548301?hl=en-AU&sjid=17001177298353030288-NC#zippy=%2C...

Thank you very much for that. Yes, it was on the box! However there was none on the device. It was a discounted purchase and perhaps one that had been returned and the previous purchaser had removed it.

Again, thanks.

@Richard80 

It seems odd that someone would remove the QR code from the bottom of the Nest WiFi, thereby rendering it uninstallable and therefore unusable.  It seems dishonest for someone to sell it without a QR code.