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Cannot complete setup of nest wifi router

PCR
Community Member

Hi. I'm trying to set up my nest router. After pressing the + button, set up a device, new device, home chosen, looking for devices, nest wifi router found, and scan QR code, I got these prompts

DFFA3528-F7B4-4FC6-B3C8-641950BA09C7.jpeg

F8F2E8B8-510D-4453-9D81-DB46531D31CC.jpeg

176C007D-8828-468D-A25D-7118A92736B0.jpeg

9B7531A8-78BA-4A47-A35E-C24A0D064249.jpeg

 I tried to factory reset the new google nest, turn off my phone, turn off the router, turn off the NBN box, unplug and replug the wires, forget the wifi network, and turn the app on and off, but none seem to work. 

8 REPLIES 8

olavrb
Platinum Product Expert
Platinum Product Expert

Are you using an iOS device for the setup? Then see:


I don't work for Google.

PCR
Community Member

Thank you for this @olavrb . I reinstalled my google home app and allowed me to connect to the wifi router. However, my problem now is that I get this prompt.

226CCC5C-B478-4BDD-82F5-BE4E8A975013.jpeg

During my first attempt, I reached the WAN window which asked for my username and password. After that, I reached the above screen. Thereafter, all my attempts where automatically redirected to that screen after I connected to the wifi router.


I tried turning off the modem and the NBN box for 10 minutes, reattaching the ethernet and coaxial cables, uninstalling the google home app, restarting my iphone,  forgetting the network but none seem to work.

olavrb
Platinum Product Expert
Platinum Product Expert

Do you get an internet connection if connecting your PC to the same port you connect your Nest Wifi?

Do you know if your ISP uses VLAN tags? Then see:


I don't work for Google.

PCR
Community Member

Thank you, @olavrb . The solution that worked was doing a factory reset on the wifi router. It's working now.

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @olavrb.
@PCR, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

AbigailF
Community Specialist
Community Specialist

Hi PCR,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

PCR
Community Member

Thank you. I have no issues with my router for now 🙂

AbigailF
Community Specialist
Community Specialist

Hello PCR, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Regards, 
Abi