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WiFi mesh.add point

trainman
Community Member

FRUSTRATED....I have been trying to add a wifi point to an existing mesh system. The unit is recognized. But the next step says to add an ethernet cable. I don't want to add an ethernet cable. I have an established system. If I exit, I get a warning connection failed. How do I get this unit added to the system? 

Secondly, Google Wifi app has been migrated to Google Home. I liked the information the WiFi app showed; wifi points, devices connected, network strength, etc. Where do I find this information on the Google Home App? 

Thank you in advance for your solution.

1 Recommended Answer

trainman
Community Member

Thank you for your response. As it turns out, I spoke with Google tech services. The problem was two different email addresses. This occurred as all the original equipment, Nest and Google Nest was set up with my Google Suite address. When I recently added the new Google Battery camera, I could not use the suite email and had to create an additional Google email address. Not all migration goes smoothly. 

View Recommended Answer in original post

3 REPLIES 3

olavrb
Platinum Product Expert
Platinum Product Expert

Are all points made for the exact same region? Mixing EU and US units won't work for instance. If yes, try to connect it with wire and let it update its' firmware and reboot. Then try disconnecting the ethernet cable and move it where you want it.

The information your asking for are available in the Google Home app, just go to the home in question, then "Wi-Fi". Yes, layout is very different, but I don't think it's missing any information I had in the Google Wifi app. I'm on Android, Google Home v2.44.1.8.


I don't work for Google.

trainman
Community Member

Thank you for your response. As it turns out, I spoke with Google tech services. The problem was two different email addresses. This occurred as all the original equipment, Nest and Google Nest was set up with my Google Suite address. When I recently added the new Google Battery camera, I could not use the suite email and had to create an additional Google email address. Not all migration goes smoothly. 

Jeff
Community Specialist
Community Specialist

Hey, trainman.

Thanks for coming back and letting us know what the issue and fix ending up being. It always helps others with similar questions to find the answer more easily. Also, thanks to olavrb for jumping in and helping here.

As we have the solution for this, I'm going to go ahead and close up the thread. If anyone needs anything else, please feel free to start a up a new discussion.

Thanks.