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Cannot use OpenVPN

YMK
Community Member

I used OpenVPN to connect my company's website with previous wifi router.

But after I connected with Google Wifi, then the OpenVPN client is not working.

I tried "Tunnelblick" and "OpenVPN connect" with ".ovpn" credentials.

 

This screen capture is log of failure with Google Nest Wifi.

YMK_0-1652091801755.jpeg

 

This capture is for log success with older wifi router.

YMK_1-1652091820910.jpeg

 

 

Can I have any support?
Best regards.

 

5 REPLIES 5

EdwardT
Community Specialist
Community Specialist

Hi YMK,

 

Thanks for reaching out. I'm sorry to hear that you're having issues with using VPN on your Google Wifi. Here are some key factors for VPN to properly function:

 

  • VPN must use an IP address outside the range of Google Wifi.
  • Some VPN services require a proper certificate be installed.
  • If service requires internal DNS, we would need to change the DNS of the client running the VPN to something other than the LAN IP of Google Wifi. We can do this by specifying DNS of the client device.
  • The VPN service being ran may require ports to be unblocked on the client device's Firewall. 

Let us know how it goes.

 

Thanks,

Edward

 
 

Jeff
Community Specialist
Community Specialist

Hi, YMK.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi again, YMK.

I'm checking in to see if you saw the replies here and if you still needed some help on this. If so, let us know and we'll be happy to keep helping.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks