Cant see computers in network that are on different Wifi Points

[Hoser]

Hi, I have a Google Nest Wifi set up with two other points in the building. It works well, except we can't see the computers that are connected to points that we aren't connected to. For instance, in the Network page in Windows I can see the three computers I have set up in this room and the Chromecast on the wall, but not the main computer in the office which is connected to the main G-Wifi router.  We need to all be connected in the Windows network for work related issues. I have them all sharing everything as a public router, but I still see nothing more.

[Jeff · Accepted solution]

Hey, Hoser.

Sorry for the issues you're having with your computers being visible on the network. That sounds quite confusing and frustrating. Let's see if we can sort this out.

I do have some questions about the setup.

• Do you have cloud services enabled in the Home app?
• If you do have cloud services enabled, would you mind turning it off and back on?
• Is the office computer the only one not working, and are there differences in how this is set up from the others?
• Do you have any guest network setup going, or is it just the single mesh network?

To clarify the cloud services suggestion, I'm putting the instructions for that below.

Open the Google Home app.

1. Tap the WiFi icon.

2. Tap Settings.

3. Select Privacy settings.

4. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

1. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.

2. Disconnect the power adapter from the Nest WiFi points.

3. Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.

4. Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.

5. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).

6. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

If you run through all these steps and things aren't working normally at that point, please let me know and we'll look at other steps to take. Thanks.

[Jeff · Accepted solution]

Hey, Hoser.

Sorry for the issues you're having with your computers being visible on the network. That sounds quite confusing and frustrating. Let's see if we can sort this out.

I do have some questions about the setup.

• Do you have cloud services enabled in the Home app?
• If you do have cloud services enabled, would you mind turning it off and back on?
• Is the office computer the only one not working, and are there differences in how this is set up from the others?
• Do you have any guest network setup going, or is it just the single mesh network?

To clarify the cloud services suggestion, I'm putting the instructions for that below.

Open the Google Home app.

1. Tap the WiFi icon.

2. Tap Settings.

3. Select Privacy settings.

4. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

1. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.

2. Disconnect the power adapter from the Nest WiFi points.

3. Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.

4. Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.

5. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).

6. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

If you run through all these steps and things aren't working normally at that point, please let me know and we'll look at other steps to take. Thanks.

[Jeff]

Hi, Hoser.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Hoser · Accepted solution]

Hi! Sorry, it did get fixed but then things in general got really busy. Thank you so much for your help!

[Jeff]

No worries, Hoser! I'm just glad to hear that it got worked out for you. That's great news.

Since we have our solution, I'm going to go ahead and close up the thread. If you have any other questions in the future, please feel free to start a new discussion.

Thanks!