Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Certain Apps Won’t Load Over WiFi

Community Member

I can’t connect to my Apple TV app using my phone, iMac, or LG tv while on Nest WiFi. I share our Apple TV subscription with the family and my wife can connect to the Apple TV app over our Nest WiFi. I also can’t connect to the App Store on my iMac, but can on other devices on WiFi. Apple TV app and. App Store work perfectly over cellular connection and other WiFi connections outside of the house. Have been reading various other posts and have already deactivated IPv6, tried custom DNS, did a factory reset of my modem as well as the wifi router. Have never encountered an issue like this and running out of ideas to troubleshoot and fix. Thanks in advance for any and all help!


Platinum Product Expert
Platinum Product Expert

MacOS, iOS and iPadOS devices sometimes have issues with wireless reliability and Nest Wifi if MAC randomization is enabled, and HTTP proxy is set to automatic. These settings can affect VPN reliability as well. So try the following.

HTTP Proxy: Set to "none".

Private IP Address (Mac randomization): Disable.

I don't work for Google.

Community Member

Thank you so much for the quick response. As I was continuing to troubleshoot Apple release a new update for their apps, and now they are working again 🙃. Wish they would have mentioned some level of awareness when I called their support first at the beginning of this troubleshooting journey. 

Community Specialist
Community Specialist

Hi folks,

Thank you for lending a hand, @olavrb.

@Helpplease2, thanks for posting. I'm glad to know that your concern has already been resolved. If you have any other questions or concerns, feel free to let me know and I would love to help.