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Change Wifi Connection on my Google Nest

Chillywilly1224
Community Member

I changed wifi from spectrum to AT&T and i am not able to connect my nest to the AT&T wifi.

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

New ISP often requires you to factory reset all Nest Wifi units ( https://support.google.com/googlenest/answer/6246619?hl=en ) and set up the network again from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ). Did you try that?

It's also a good idea to make sure the ISP equipment is put in bridge mode to avoid double NAT.

https://dongknows.com/double-nat-vs-single-nat/
https://support.google.com/googlenest/answer/6277579?hl=en

More tips and tricks is best found by going back in time:

https://www.google.com/search?q=%28site%3Agooglenestcommunity.com%2Ft5%2FNest-Wifi+OR+site%3Areddit....


I don't work for Google.

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

Thank you for your help here, @olavrb

@Chillywilly1224, I'm checking in to see if you were able to do the troubleshooting steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best,
Lovely

LovelyM
Community Specialist
Community Specialist

Hi Chillywilly1224, 

I want to ensure you are good to go. Please reply to this thread if you still need assistance so I can give you a helping hand.

Cheers,
Lovely

LovelyM
Community Specialist
Community Specialist

Hey there ranalila98,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Many thanks,
Lovely