Chromecast not connecting to tv

[strachan862]

Hi I seem to be having trouble with connecting my Chromecast to my tv it worked before but it's stopped working last week it does keep saying that it is connected but nothing is coming up on the TV and I've also ended up buying a new plug and cable to see if that works and helps but it's still the same so I'm out of options as what to do can you please help me in anyway ? From a frustrated strachan862 😒🙄😮‍💨😖

[hevskop · Accepted solution]

It's a world wide Google problem. I found out is BBC. We have to sit and wait until they fix it.

[hevskop · Accepted solution]

It's a world wide Google problem. I found out is BBC. We have to sit and wait until they fix it.

[strachan862]

Ok and Thankyou very much for replying back 👍🏼🙂 I thought there was something wrong with my Chromecast but now I know why 👍🏼.

[virnab]

Hi strachan862,

Thanks for reaching out to our community.

I’m sorry to hear that you are having trouble with connecting your Chromecast to your TV. Thank you for letting us know what you have done to restore your device, but the inconvenience persists. I understand how frustrating this must be for you to receive the message saying that the Chromecast was connected but nothing comes up on your TV. No worries, help is here.

In order to further investigate this, let me ask you a few questions:

• What model of Chromecast are you using? (You can use this help center article as a model reference).
• What is the status of the Chromecast LED light?
• Could you please let me know what the Chromecast firmware version is?
• Are you using an Android or iPhone device to set it up?
• Is your Google Home app updated?
• How far from the router is your Chromecast?
• What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
• Have there been any recent changes to your environment, such as a change in WiFi network or recent outages? 
• Have you tried to connect the Chromecast to another HDMI port on your TV?

Thank you for your kind attention; I will be looking forward to hearing from you.

Best regards,

Virna

[strachan862]

What model of Chromecast are you using? (You can use this help center article as a model reference). Not sure 🤔

What is the status of the Chromecast LED light? It is white 

Could you please let me know what the Chromecast firmware version is? And I'm not sure about that either 🤔🤷‍♀️

Are you using an Android or iPhone device to set it up? I am using an Android device 

Is your Google Home app updated? Yes 

How far from the router is your  Chromecast? It is right beside it as my router is next to my tv

What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? My wifi is BT and I don't know what frequency it is 

Have there been any recent changes to your environment, such as a change in WiFi network or recent outages? Nope 

Have you tried to connect the Chromecast to another HDMI port on your TV? Yeah I had tried that but it still isn't working it keeps saying it's connected or connecting but nothing's happening 

[strachan862]

Hi my Chromecast is still not working and it says on the email that the problem has been fixed but I've tried it again and it's still not working I'm getting a bit annoyed about this now as it worked before but it's not not can anyone help me please 

[virnab]

Hi strachan862,

Thanks for coming back to us. It would be my pleasure to assist you, but I need the information previously requested to provide you with better assistance. Could you please be so kind as to answer my questions?

I will be looking forward to hearing from you.

Best regards,

Virna

[strachan862]

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Chromecast not connecting to tv

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strachan862

Community Member

Thursday

Hi I seem to be having trouble with connecting my Chromecast to my tv it worked before but it's stopped working last week it does keep saying that it is connected but nothing is coming up on the TV and I've also ended up buying a new plug and cable to see if that works and helps but it's still the same so I'm out of options as what to do can you please help me in anyway ? From a frustrated strachan862 😒🙄😮‍💨😖

Labels: Android Connectivity Issues Google Wifi (Gen 1)

1 Recommended Answer

H

hevskop

Community Member

Thursday

It's a world wide Google problem. I found out is BBC. We have to sit and wait until they fix it.

View Recommended Answer in original post

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 7 REPLIES

H

hevskop

Community Member

Thursday

It's a world wide Google problem. I found out is BBC. We have to sit and wait until they fix it.

S

strachan862

Community Member

In response to hevskop

Thursday

Ok and Thankyou very much for replying back 👍🏼🙂 I thought there was something wrong with my Chromecast but now I know why 👍🏼.

virnab

virnab Community Specialist

Community Specialist

Sunday

Hi strachan862,

Thanks for reaching out to our community.

I’m sorry to hear that you are having trouble with connecting your Chromecast to your TV. Thank you for letting us know what you have done to restore your device, but the inconvenience persists. I understand how frustrating this must be for you to receive the message saying that the Chromecast was connected but nothing comes up on your TV. No worries, help is here.

In order to further investigate this, let me ask you a few questions:

What model of Chromecast are you using? (You can use this help center article as a model reference).

What is the status of the Chromecast LED light?

Could you please let me know what the Chromecast firmware version is?

Are you using an Android or iPhone device to set it up?

Is your Google Home app updated?

How far from the router is your Chromecast?

What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Have there been any recent changes to your environment, such as a change in WiFi network or recent outages? 

Have you tried to connect the Chromecast to another HDMI port on your TV?

Thank you for your kind attention; I will be looking forward to hearing from you.

Best regards,

Virna

S

strachan862

Community Member

In response to virnab

4 seconds ago

What model of Chromecast are you using? (You can use this help center article as a model reference). Not sure 🤔

What is the status of the Chromecast LED light? It is white 

Could you please let me know what the Chromecast firmware version is? And I'm not sure about that either 🤔🤷‍♀️

Are you using an Android or iPhone device to set it up? I am using an Android device 

Is your Google Home app updated? Yes 

How far from the router is your Chromecast? It is right beside it as my router is next to my tv

What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? My wifi is BT and I don't know what frequency it is 

Have there been any recent changes to your environment, such as a change in WiFi network or recent outages? Nope 

Have you tried to connect the Chromecast to another HDMI port on your TV? Yeah I had tried that but it still isn't working it keeps saying it's connected or connecting but nothing's happening 

S

strachan862

Community Member

6 hours ago

Hi my Chromecast is still not working and it says on the email that the problem has been fixed but I've tried it again and it's still not working I'm getting a bit annoyed about this now as it worked before but it's not not can anyone help me please 

S

strachan862

Community Member

In response to strachan862

a moment ago

What model of Chromecast are you using? (You can use this help center article as a model reference). Not sure 🤔

What is the status of the Chromecast LED light? It is white 

Could you please let me know what the Chromecast firmware version is? And I'm not sure about that either 🤔🤷‍♀️

Are you using an Android or iPhone device to set it up? I am using an Android device 

Is your Google Home app updated? Yes 

How far from the router is your Chromecast? It is right beside it as my router is next to my tv

What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? My wifi is BT and I don't know what frequency it is 

Have there been any recent changes to your environment, such as a change in WiFi network or recent outages? Nope 

Have you tried to connect the Chromecast to another HDMI port on your TV? Yeah I had tried that but it still isn't working it keeps saying it's connected or connecting but nothing's happening

[strachan862]

What model of Chromecast are you using? (You can use this help center article as a model reference). Not sure 🤔

What is the status of the Chromecast LED light? It is white 

Could you please let me know what the Chromecast firmware version is? And I'm not sure about that either 🤔🤷‍♀️

Are you using an Android or iPhone device to set it up? I am using an Android device 

Is your Google Home app updated? Yes 

How far from the router is your Chromecast? It is right beside it as my router is next to my tv

What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? My wifi is BT and I don't know what frequency it is 

Have there been any recent changes to your environment, such as a change in WiFi network or recent outages? Nope 

Have you tried to connect the Chromecast to another HDMI port on your TV? Yeah I had tried that but it still isn't working it keeps saying it's connected or connecting but nothing's happening 

[virnab]

Hi strachan862,

Thank you for your timely response and the comprehensive information you've provided. It is my pleasure to continue assisting you to find the solution.

Based on the information you shared, I recommend you try the following troubleshooting steps.

1. • Reboot your Chromecast. Here are the instructions:
• Unplug the Chromecast from the power source and from the HDMI port of your TV. Wait one or two minutes, then plug it back in.
2. Make sure your Android device is up-to-date. You can follow these instructions:
• On the phone, open “Settings.”
• Scroll to “About phone” and tap it.
• Tap “System updates.”
• The screen should show whether the system is up-to-date and when the update server was last checked. You can optionally select Check for updates if you want to immediately check again.
• If an update is available, tap it to install it.

Please check if you can connect your Chromecast to your TV now, but if the inconvenience persists, please perform the following recommendations:

1. Disconnect the WiFi router from the socket and leave it unplugged for 2 minutes. 
2. Check if the router's LED lights are off when the router is unplugged. Some routers have backup battery packs, so you would need to disconnect the battery packs to ensure the router completely turns off.
3. Once all router LED lights are back on and the network name shows on the list of available WiFi networks on your phone or tablet, check if the Chromecast can connect to your TV.

Please let me know how it goes.

Best regards,

Virna

[strachan862]

Hello and thanks for your reply back my Chromecast is working fine now I managed to get it working on Friday I think it was something to do with the Google home app once it had updated I got it working so it's all good now but thank you very much for your help and reply back 👍😊🙂 Very greatful 

[virnab · Accepted solution]

Hi strachan862,

Thank you for informing us that after updating the Google Home app, your Chromecast works fine. I really appreciate your valuable contribution with this information.

If you need further assistance, please feel free to contact me whenever you need it.

Best regards,

Virna

[strachan862]

Will do and thanks again 😃 😃