Connect Philips Hue Bridge and Ambient Temperature Display

[jandream]

Hi Community.

My Nest Max, my android cell phone, my Google Home App, and my Philips Hue Bridge are ALL on the same 2.4G wi-fi network and the Philips Hue Bridge and lights are working without any issues.

1. I open Home App on android
2. Select the encapsulated Connect Philips Hue. It obviously sees my Philips Hue on the network.
3. Select Continue on the next screen titled Link an account to control Philips Hue on any device
4. The next page gives me an error There are no Hue Bridges on your network. Please make sure that your Hue Bridge is turned on and that you are connected to the same Wi-Fi network as your Hue Bridge. There is a Try Again button, but it brings me back to this same error page.
5. Yes, I am also logged into my bridge
6. I I have also tried going to the Home App, selecting the +, selecting Works with Google, selecting Philips Hue, and it takes me through the same error loop.

What is the problem and how do I fix it (and thanks in advance for no chewing gum and duct tape quick fixes).

Also, There are sources on the internet that say my Nest Max has a temperature sensor inside it and can display the ambient room temperature and humidity of the room that the Nest is in. They say I have to turn on ambient mode for the Nest. I cannot find that mode where they say it is located. Are they failing to mention that I first have to connect a Nest Thermostat to my network?

Thanks community for any help.

[Jake]

Hey jandream,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey jandream,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey jandream,

Sorry for the delayed reply. Do you mind me asking if your phone is connected to either the 2.4 or 5Ghz? I did also find an article with a little more details on what you may be running into. Please let me know if that helps, or if you have any questions from here.

Best regards,

Jake

[Azarco]

Hey jandream,

How's it going with your devices — still need out help?

Best,

Alex

[Azarco]

Hi jandream,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Regards,

Alex

[jandream]

Hi Jake and thanks for the follow-up. Yes, I am still experiencing the same issue as described in the original message. The only thing I might have left out was that my Comcast Xfinity router is configured with 2 separate channels (2.4Ghz and 5Ghz with different names), but that has never mattered to other devices which only connect on 2.4Ghz which is where the Hue lights and the Nest Max are both connected to. I just cannot connect my Hue to my Nest Max so that I can control the lighting from the Nest.

Any ideas?

Thanks,

Stephen (jandream)