Hi Jazmin1491,
Thank you for posting in the community, i understand that a Nest device is not connecting in the app.
Therefore i'd like to ask you some questions know more and provided you the correct steps:
- What kind of Nest device and Generation do you have?
- What app are you using (Google home or Nest App)?
- What is the error message that appears in the app?
- What troubleshooting have you done so far?
In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
Best regards,
Rusell.
