Connection without internet

[Ticker]

Hello,

I'm hoping someone can help me please.  I recently setup a new Google nest wifi router and point however I'm having issues with my phone saying it is connected without internet.  It is the only device in the house (12 other devices) that has this issue.  I have tried switching the mac address setting from randomised to phone but still have the issue.  I've also reset the network settings on my phone but this hasn't help either.

I'm starting to wonder if maybe the position of the point being next to my wireless soundbar and subwoofer is causing some interference but I maybe clutching at straws!

Any other suggests would be great please.

Cheers

[PatrickP_Viking]

Hey @Ticker .

What kind of phone are you having issues with?

[Ticker]

Hello,

It's Samsung a21s.

Cheers

[PatrickP_Viking]

Do you have WPA3 enabled on the Google Nest device?

[Ticker]

Hi,

No it's not enabled.

Thanks 

[PatrickP_Viking]

Thanks @Ticker .

Do you have anything configured for the network under Advanced Settings? Also, can you advise what your network setup looks like?

[Ticker]

It's pretty much out of the box setup all I did was set the same ssid and then put the virgin hub into modem mode.

Under Advanced settings-> network controls the only setting enabled is UPnP everything thing else is default.

Cheers

[PatrickP_Viking]

Thanks @Ticker .

There is an apparent issue with the A21s that causes these types of disconnects and has been known for some time. Luckily, there are troubleshooting guides that will help up figure out the culprit. Below are two articles that go through settings and actions to take that have been successful for others.

Fix Samsung Galaxy A21s that keeps disconnecting from WiFi network 

6 Best Fixes for Wi-Fi Keeps Disconnecting on Samsung Galaxy Phones 

Let me know if you are able to get it resolved.

[Ticker]

Thank you.

I've disabled the intelligent wifi as suggested in the 6 best fixes article.  I'll see how I get on however my phone has just lost Internet before posting this!

Cheers

[Ticker]

Quick update.

Disabling intelligent wifi hasn't fixed the issue.

*phone is close to going out the window*

[Ticker]

I'm unable to boot the phone in recovery mode. Has the process changed?

Cheers

[Ticker]

Please ignore this last post, I've found a solution to wipe the cache partition.  That said let's see how I get one as this is the last suggestion for fixing the issue.

Cheers

[Ticker]

I thought wiping the cache partition had fixed the issue but unfortunately not!

I'll just have to live with it or remove the Google nest wifi.

Thank you for the suggestions @PatrickP_Viking 

[AbigailF]

Hey folks, 

Thanks for lending a hand, @PatrickP_Viking.
@Ticker, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[Ticker]

Hi Abi, yes I'm still having issues with my phone dropping off wifi so if you have any suggestions that would be great thanks 

I might also raise this issue with Samsung support.

Many thanks

Craig

[LovelyM]

Hi Craig,

I appreciate your update about this issue. Try to forget your WiFi network. Here are the steps: open your phone's Settings > WiFi > Tap and hold your network name until the pop-up menu appears > Forget the network > Select your network name again and enter your WiFi password to reconnect. If the phone still disconnects, change the DNS on your Samsung phone. 

1. Open the phone’s Settings.
2. Select Wi-Fi.
3. Long-press your current network, then select Modify network, Modify Network Settings, or a similar phrase.
4. Check the Show advanced options box.
5. Change the IP settings to Static.
6. Add the DNS servers 8.8.8.8 and 8.8.4.4 to the DNS 1 and DNS 2 fields respectively.

Let me know how it goes.

Best,

Lovely

[Ticker]

Hi Lovely,

Thank you for the suggestions I tried but but the issue still remains.

Many thanks

Craig

[LovelyM]

Hello Craig,

Go ahead and disable the Preferred Activities in your Samsung's Google Home app. If you haven't already, you can also try to change the WiFi password of your Google Nest mesh system.

Keep me posted.

Cheers,
Lovely

[Ticker]

Hi Lovely,

I don't have any preferred activities set under the wifi section of the google home app.  I also tried setting automatic date and time on my phone after seeing a few posts online but alas the issue still occurs.

I'll look to reset the WiFi password however a little reluctant as I'll have to update all my connect devices.

The issue appear to happen when I move around the house presumably moving between router and point.

Many thanks

Craig

[LovelyM]

Hey Craig,

I want to confirm if you've already tried changing the placement of your Nest Wifi devices and updating your Samsung phone to the latest firmware version. If you did, go ahead and set a static IP on your phone.

1. Navigate to the phone's Settings.
2. Choose Connections > Wi-Fi.
3. Tap and hold the network name to get a pop-up menu.
4. Select Manage Network Settings > Show Advanced Options.
5. Tap IP Settings, then change DHCP to Static and enter the following credentials:
   1. IP Address: (You can use any IP address within the range of the Nest Wifi network.)
   2. Gateway: 192.168.86.1
   3. DNS: 192.168.86.1
6. Tap Save.

Before you set the static IP, make sure you already reserved the IP address on the Google Home app.

Let me know if this helps. 

Regards,

Lovely

[Ticker]

Hi Lovely,

I've set a static IP so I'll let you know how I get on.  Thanks

[LovelyM]

Hello Craig, 

Thanks for keeping me in the loop and for trying out the steps I provided. Don't hesitate to let me know if you're still experiencing slow speed and dropping issues on your Samsung phone.

Many thanks, 
Lovely

[Ticker]

Hi Lovely,

Unfortunately the issue is still occurring after setting a static IP!

I think I'll just have to learn to love with it.

Thanks for your help 

Many thanks

Craig

[LovelyM]

Hi Craig, 

I'm sorry about this trouble. Please fill out this form so our specialist team can look into this issue that you are having and reach out to you via email.

I look forward to your response.

Best, 
Lovely 

[Ticker]

Thanks Lovely.  I've submitted the form.

[LovelyM]

Hey Craig, 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Cheers, 
Lovely