Constant Disconnects - Google Nest Wifi - AC2200 - Mesh WiFi System

[Jpark2479]

I have the Google Nest Wifi AC2200 Mesh WiFi System along with 5 Wi-Fi points. I purchased this system when it was released. Up until just about a week ago, the system disconnected at least three times a day. 

It always disconnects around 2 am, then at around 2 pm and the 3rd time varies between 2 pm to 10 pm. I must have spoken to Google support at least 3 different times. 

They recommend that I do a full power cycle of my modem, and the Google Nest router wifi, factory reset each of my 5 wifi points, and delete and reinstall the Google Home App. 

For those who understand this process and those who don't understand it, you can only imagine how long it takes to connect the google router to my modem when it disconnects and disconnects at least 3 times a day!  Not to mention the other devices that now has to be reconfigured to connect to the wifi points such as TV's, chrome cast, you name it. 

As of today on 10-17-2024, Wifi was disconnected from my modem at 4 am, again at 7:10 am and again at 1:30 pm. This all started happening just recently. 

My network setup has not changed. I'm at this point, furious and disappointed all at the same time. I have contacted Google to help me out on this on several occasions. In the last call I had, the Google Home App stated to me while getting the wifi points connected again, that the app now has a bug and needs restarted. I ended up completely deleting my home location from the app, then deleting the app, reinstalling it, and setting things up all over again. This was close to the 2-hour process. 

This is getting ridiculous. What caused this to happen all of a sudden? Nothing has changed since the day I got it, same modem, which works like a champ. I'm just flabbergasted at this. 

Am I alone in this? Is anyone else out there who own this system experienced something similar? If so? What was done to fix this? 

Does this system have a built-in shelf-life? Is Google trying to make me buy the newer version of this system? Why is it failing only a little after a year? 

[ddzpp]

Welcome to the club. After the software update, all Google routers began to behave very strangely

[olavrb]

Sounds like you got six Nest Wifi units in total? The recommended maximum is five.

• https://support.google.com/googlenest/answer/7182840?hl=en

More units isn't neccessarily better, each new unit added to the network introduces additional interference and overhead (data flowing between all Nest Wifi units). The fewer units the better.

Do you really need that many? Can you try to remove one, or two, or three?

Check out following resources about placement:

• https://support.google.com/googlenest/answer/7183150?hl=en
• https://youtu.be/_NMS4bs8_II

[Jpark2479]

I have originally bought 6 wifi points. I disconnected 1 permanently. I have the router, and 4 other wifi points. 

[ByronP]

Hi Jpark2479,

Thank you for posting in the community. I'm sorry to hear that your Google Nest WiFi disconnected with your Mesh system and AC2200. I know how frustrating it can be when your Wi-Fi network disconnects. I'm here to help.

Before I begin, I need to ask some questions for further assistance:

Are the devices connected to the same network?

Do the devices indicate any error messages?

Do all devices show up in the Google Home app?

In the Wi-Fi settings, does the network name appear multiple times?

How were the wifi points set up (topology)?

Are the devices connected to an Ethernet cable or over wireless mesh?

Are any devices paused via family Wi-Fi?

Can you provide the case ID when contacting customer service?

Please keep me posted. I'll look forward to your response.

Regards,

Byron

[Jpark2479]

All devices are connected to the same network. 

The only error message is the dreaded yellow glow, that's when I know the internet is down, or when my kids run to get me to fix the internet.

All devices show up on my Google Home app. 

The network does not have multiple names; only during a factory reset does it show up as something like "setup24bd" or something similar. 

The topology is - cable modem, hard wire to router, followed by a wifi point in each room. 1 in kids, 1 in office, 1 in living room, one in family room. They are spread out evenly. - Like I said, it has worked fine up until just recently. 

The devices are connected as a mesh network. 

This is the latest case ID I was emailed - 1-5178000037825

[ByronP]

Japark2479,

Thank you for your response.

I received your case ID. We'll investigate this behavior further. We'll have someone from there reach out to you via email for further assistance.

In the meantime, please check your network setup. Please do the following:

1. Open the Home app. Google Home app.
2. Tap Favorites, WiFi and then Points.
3. Tap each device and then Device Settings.
4. Review the details under "Wi-Fi information:"

• Primary points: IP addresses can be private or public.

Note: The default LAN IP is 192.168.86.1. A different LAN IP means you changed your DHCP range.

• Child points: The IP address should be within the specified LAN IP range for WiFi devices.

1. Check the LAN IP of your device to verify it's within the network-set DHCP range.
2. Default LAN IP range: 192.168.86.20-.250
3. Verify if the child points have an IP address outside of the parent points' LAN IP range.

If each point is connected to a router or switch and then to the modem, this could prevent the child points from properly communicating with the mesh network. Factory reset all points except for the intended parent point, then recreate a new mesh network.

Let me know if you have any further questions.

Regards,

Byron

[Jpark2479]

Byron, since your last post, I've checked the Lan IP, and it is correct to your specifications. However, on average, it disconnects three times a day. 

This all started happening about a month ago. What has changed in that month? Was it an auto-update that was enforced?