Constantly resetting network

[tjliebro]

As of late I have had to restart my network at least a dozen times/day, because it fully loses connectivity. The app shows that everything is good, but no devices will connect.

I have: set the DNS to 8.8.8.8, turn off Nest Cloud Services, turn off IP6, turn off uPnP, factory reset.

Nothing works and this seems to be a recurring issue across multiple users for years.

I need this to be fixed.

[Nestuserdk]

I have the same problem! Anyone out there who knows how to fix the problem? 

[Derickf]

Hi folks,

Thank you for posting in the community. I'm sorry to hear that your Google Nest WiFi router is losing its internet connection. I understand how frustrating it could be when you have to restart the router, but your devices still won't connect properly. I appreciate you confirming the troubleshooting you have done. Don’t worry, help is here.

To gather the necessary information, please answer the following questions:

• What model of Google Nest WiFi device do you have? The following article might be helpful: What Google Nest Wifi device do I have?
• Do you use a modem and router combo?
• Do you use the same network name and password as your previous network?
• Which device can't connect?

I'll be waiting for your reply.

Best regards.

Derick.

[Nestuserdk]

Hi Derick 

Thanks for your reply. 

I have a Google Nest wifi router H2D and a wireless nest wifi point in a different room. I have used the password it came with but have changed it since. 

It´s the nest wifi point that is suddenly starting to loose connection constantly (daily and multiple times). I try to restart and reset every time and then it works for a while.

Best regards

Stine 

[tjliebro]

I use a combination of Google Nest wifi and the original Google WiFi pucks.

I do not use a modem/router combo. Arris surfboard modem.

I do use the same net ID and password and prior to the factory reset. I was having the same issue before I factory reset, and I didn't want to have to set up all my devices again with a new PW.

All devices can't connect. I lose full network functionality despite the app telling me that the network is up and in good shape.

[Derickf]

Hi folks!

Thanks for your reply. I appreciate you providing all the detailed information about your network setup and configuration.

The team would like to know more about this issue. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Derick.