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DNS resolution failed: HELP

Athom100
Community Member

2 weeks ago

Trying to add google nest router as access point to existing network and get the following message 
“DNS resolution failed for googlehomefoyer- pa.googleapis.com:443: UNKNOWN: nodename nor servname provided, or not known”

have tried app on phone and iPad with same result 

 

 

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tajennifer
Community Specialist
Community Specialist

a week ago

Hi Athom100,


Thanks for posting. I'm sorry to hear about the issue that you are experiencing while you are trying to add a Google Nest Wifi router as an access point to an existing network. I understand that you are receiving the error message "DNS resolution failed for googlehomefoyer- pa.googleapis.com:443: UNKNOWN: nodename nor servname provided, or not known." Don't worry; help is here. I just need to ask for some information.

  • What is the exact Google Wifi device that you have? You can check the "What Google Nest Wifi device do I have?" article to find out.
  • Are you using an iOS or Android phone for the setup process?
  • How far is the Google Wifi device from the Wi-Fi router?
  • What's the color of the lights on the parent and child points?
  • Do you have any switches in your network setup?

Please keep me posted.


Best regards,
Jenny

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