07-25-2022 04:43 PM
I received a new modem and tried switching my Nest WiFi router to it. It would not work. I ended up performing a factory reset on the Nest. Now when I go to Set up device, I get “Nest WiFi router found”, I click next and get this error “DNS resolution failed for googlehomefoyer-pa.googleapis.com:443:UNKNOWN:nodename not servname provided, or not know”. I have directly connected to my new modem via ethernet cable to verify I have internet service from my provider.
I have also seen suggestions to change setting in the advanced setting but I can’t access it without the set up being completely.
Help!
07-26-2022 03:21 PM - edited 08-16-2022 10:48 PM
Probably a problem with the Google Home app. Could you try from a different phone or tablet? Google Home app, same Google account.
More info:
08-11-2022 06:36 PM
Hi folks,
@olavrb, thanks for the help!
@Hyugioh32, how's it going with your Google Wifi? Still need our help?
Thanks,
Edward
08-15-2022 08:01 PM
Hi Hyugioh32,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
08-16-2022 08:19 PM
Hi Hyugioh32,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward