Google Nest Wifi Point Action Times Out

[YusufDarab]

Hi everyone,

I am having this problem with my mesh wifi point where every time I try and connect it everything goes through then on the last part it says like finish up final bits but then says this operation timed out and couldn’t be completed. I’ve factory reset gone right next to my google wifi router. I’ve done almost everything possible and don’t know what else to do please help!

[olavrb]

Can you try with a different phone or tablet running Android or iOS/ iPadOS? Google Home app, same Google account.

[YusufDarab]

Just tried it on another device same outcome. “This operation timed out and could not be completed.” I really don’t know what the issue is and it’s very frustrating. I appreciate the help thought

[J1957]

Did you find a Solution?

i have the same problem

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@YusufDarab and J1957, thanks for reaching out. I'm sorry to hear that you're having issues with setting up your Google Wifi. I'd love to know more about this and I have a few questions:

• What device are you using? Is it an Androind phone or an iPhone?
• Are you using a VPN?
• Are you using a modem / router combo?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[J1957]

Unfortunately, no results with my problem

[J1957]

still i can't connect my point after followed all instruction an ideas from nest support  and community people. 
thanks

[EdwardT]

Hi J1957,

Thanks for the response. To isolate the issue, could you check if the Local Network setting is enabled for the Google Home app? You can find this setting by going to your phone's Settings > Privacy > Local Network.

Let us know how it goes.

Thanks,

Edward

[J1957]

Yes is enabled, but no results

thanks

[EdwardT]

Hi J1957,

Thanks for the response. I'd love to know more about this. Could you try accessing this page while connected to your Google Wifi and post a screenshot of the page?

Thanks,

Edward

[YusufDarab]

Hey EdwardT,

I’ve tried multiple times to load that page and it’s not working.

I am using an iPhone.

I am not using a VPN.

I have a Cox panoramic wifi box that has both a modem and a router but I turned on bridge mode so it’s only a modem and use my google nest wifi router as a router. Now my google wifi point won’t connect and I don’t know why.

I also have the local network setting turned on as well.

Please let me know if you can do anything to help I would really appreciate it. Thanks!

[EdwardT]

Hi YusufDarab,

Thanks for trying. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi YusufDarab,

I'm just checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

[YusufDarab]

Yes I have completed the form

[EdwardT]

Hi YusufDarab,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward

[J1957]

Iphone, No VPN , an a modem

thanks