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DNS resolution failed

ccline
Community Member

I received a new modem and tried switching my Nest WiFi router to it. It would not work. I ended up performing a factory reset on the Nest. Now when I go to Set up device, I get “Nest WiFi router found”, I click next and get this error “DNS resolution failed for googlehomefoyer-pa.googleapis.com:443:UNKNOWN:nodename not servname provided, or not know”.  I have directly connected to my new modem via ethernet cable to verify I have internet service from my provider.

I have also seen suggestions to change setting in the advanced setting but I can’t access it without the set up being completely.

Help!

6 REPLIES 6

olavrb
Platinum Product Expert
Platinum Product Expert

From previous topics having the same issue, it seems to be related to the Google Home app itself. Take a look here for things to try:


I don't work for Google.

Jeff
Community Specialist
Community Specialist

Hi, ccline.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

Jeff
Community Specialist
Community Specialist

Hi again, ccline.

I'm checking in once more to see if you still needed help our to see if you're all set here.

Thanks,

- Jeff

ccline
Community Member

The issue has been resolved. Thank you!

Jeff
Community Specialist
Community Specialist

Great news, ccline. I'm happy to hear things were all worked out for you.

Before I marked this as resolved, is there anything else you might need?

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi all,


As we got our resolution here, I'm going to mark this one as resolved and close up the thread in the next 24 hours. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.
 

Thanks,
Jeff