Deleting Devices

[LadyMarah]

is there finally a way to delete unused devices off the network with the newer WiFi Pro? Lack of this ability was a disaappointing aspect of the previous nest wifi. I have over 26 devices in my list, and well over half of them are either guests, or unused wifi enabled items. 

[JillG · Accepted solution]

Hi @LadyMarah 

The unused devices are supposed to roll off after ~30 days but we did have a known glitch surrounding this a while back.

I will check with the team to see if they have any more information.

Jill

[JillG · Accepted solution]

Hi @LadyMarah 

The unused devices are supposed to roll off after ~30 days but we did have a known glitch surrounding this a while back.

I will check with the team to see if they have any more information.

Jill

[LadyMarah]

I would greatly appreciate an answer to this. Thank you 

[LovelyM · Accepted solution]

Hello everyone,

Thanks for helping out here, @JillG. 

@LadyMarah, thanks for reaching out. I've clarified this with our Tier 3 team, who said that we don't have an option to remove unused devices at this time. Devices not connected to the network will automatically be deleted after 60 days of inactivity or if you factory reset your entire network.

You can send feedback to our product team if you wish to have the option to manually delete individual devices connected to your WiFi network. Visit this link for more information and let me know if you have other questions or concerns.

Sincerely,
Lovely

[LovelyM]

Hi LadyMarah,

I wanted to see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,
Lovely

[LovelyM]

Hey LadyMarah,

I'm checking in to make sure that you've seen my responses. Please let me know if you have additional questions or concerns before I close this thread within the next 24 hours. 

Thanks, 
Lovely